Delivery and Returns

P&P

All our products are now printed to order and fulfilled by one of two print-on-demand partners: Teemill or Live Ink. Nothing is held ready-made in stock — every item is printed specifically for your order.

If your order includes items from both partners, they're printed and shipped independently, so they'll arrive in separate parcels, each with its own delivery charge. The combined total for your order is always shown at checkout before you pay, so there are no surprises.

Production Time (before dispatch)

  • Teemill: up to 3 working days to print and dispatch
  • Live Ink: up to 5 working days to print and dispatch

Important: choosing express delivery only speeds up the courier once your item leaves the printer — it doesn't reduce the production time above. For example, Live Ink Express still means up to 5 working days of printing first, then faster transit on top.

Delivery Charges:

  • Teemill (Standard): £4.50 per order, however many Teemill items you add
  • Live Ink (Standard): from £2.70, depending on order weight (e.g. 5 items comes to around £3.61)
  • Live Ink (Express): from £3.29, depending on order weight (e.g. 5 items comes to around £4.75 — about the same as Teemill's flat rate, but with 1-2 day delivery once printed)

Your order will be sent in a 100% degradable or recyclable mailbag.

Delivery Method

Teemill ships via Royal Mail Tracked 48. Live Ink Standard ships via Royal Mail Tracked 48 (3-5 business days); Live Ink Express ships via Royal Mail Tracked 24 (1-2 business days).

Exchanges and Returns

If you're not delighted with your purchase return the product unworn and in the original packaging and we’ll replace it with a new item or full refund.

We're flexible about time and understand that a lot of our shirts get bought as presents and may need to be exchanged for a different size after 2 or even 3 months, as long as the item is in perfect condition this is not a problem. If the item just isn't suitable we will refund your purchase.

Please contact us first if you wish to return your goods.

We recommend using a tracked service from Royal Mail.
Include your name and address with the package, along with your order number.

On receipt of your package we will email you to let you know we have received it and in the case of refunds your money will be returned to the original debit/credit card used.

Returns should be sent to:-
Mild West Heroes 36 Whitehall Road, Bristol. BS5 9BE.

Missing Orders

Please allow 10 working days after day of dispatch before contacting us. The Royal Mail will not treat a parcel as missing until after this time.